Data Deletion Instructions

Request deletion of your data from Hearts Gallery

What Data Will Be Deleted

When you request data deletion, we will permanently remove the following information associated with your account:

  • Your account information (name, email, profile picture)
  • All galleries you have created
  • All photos uploaded to your galleries
  • QR codes associated with your galleries
  • Subscription information and billing history
  • Usage data and preferences

Please note: Photos uploaded by guests to your galleries will also be deleted as they are stored within your gallery structure.

How to Request Data Deletion

Send a Deletion Request

To request deletion of your data, please send an email to:

info@heartsgallery.com

Required Information

Please include the following information in your email:

  1. The email address associated with your Hearts Gallery account
  2. Your full name as registered on the account
  3. Subject line: "Data Deletion Request"
  4. A brief confirmation that you understand this action is permanent

Example Email

To: info@heartsgallery.com

Subject: Data Deletion Request

Hello,

I would like to request the deletion of all my data from Hearts Gallery.

Account email: your-email@example.com
Full name: Your Name

I understand that this action is permanent and cannot be undone.

Thank you.

Deletion Timeline
1

Request Received

We will acknowledge your deletion request within 24-48 hours

2

Identity Verification

We may ask you to verify your identity to ensure account security

3

Data Deletion

Your data will be permanently deleted within 30 days of request verification

4

Confirmation

We will send you a final confirmation email once deletion is complete

Alternative: Account Deletion via App

If you have an active account, you can also delete your account directly through the application:

  1. Log in to your Hearts Gallery account
  2. Navigate to Account Settings
  3. Scroll to the bottom of the page
  4. Click on "Delete Account"
  5. Confirm your decision

This will immediately initiate the deletion process for all your data.

Data Retention Exceptions

In certain limited circumstances, we may be required to retain some information for legal or regulatory purposes:

  • Transaction records required for tax or accounting purposes (typically 7 years)
  • Information necessary to resolve disputes or enforce our terms of service
  • Information required by law enforcement or legal proceedings

Any retained information will be minimal and kept only for the legally required period. It will not be used for any other purpose.

Questions or Concerns

If you have any questions about data deletion or our data practices, please contact us:

Email: info@heartsgallery.com

For more information about how we handle your data, please see our Privacy Policy.